Communication and Engagement
Ongoing communications are vital towards building and maintaining a relationship with your list of prospects. But, when you’re passionate about what you do or what you sell it’s tempting to become a walking billboard.
Many small business owners think everybody else is as passionate about what they offer as they are. They don’t take into consideration that, just like themselves, most people get extremely annoyed by being bombarded by marketing blab. So when talking about communicating and engaging your list, we aren’t talking about advertising or a constant pitch.
Instead, it’s important to build a trusting relationship with people who are interested in your business. You need to nurture your prospect into buyers again and again not by being a billboard, but by being a resource by educating and consulting them with valuable content.
First, you can make newsletters and send it your target audience via email. Make it easy for people to subscribe to your newsletter. You may give incentives such as freebies or special discounts for people who will choose to sign up. You can also give bigger incentives for the ones who will refer you to their friends.
Your newsletter must be relevant, interesting and valuable to your audience. Share exciting news like a sale or a special offer. You may talk about the latest promos or products you’re planning to offer. You can also give exclusive discounts for your subscribers.
Join social networks. This is an effective way of interacting with your existing and potential customers. Create a business page on Facebook and Twitter for instance. Make it look professional because it represents your business. Your page must contain complete information regarding your company. Include your link to your website as well as photos and videos. Use this medium to showcase your business and your products. It’s also a perfect place to interact or chat with your social media followers. Initiate conversations and participate actively in social networks.
Have your followers answer surveys. You need this to determine your customers’ thoughts, feelings and feedback about your business. You may even ask for their suggestions about your services or products. By letting them feel that you value their opinion, your followers will more likely remain loyal to you and can even refer new clients.
Make a blog that is related to your business. It can be another ideal method of interacting with your fans. Encourage interaction by asking questions or encouraging them to comment on your posts. Remember that you must also participate in the discussions as well.
Answer every email you receive from your audience. Respond in a timely and friendly manner and make them feel that you care about their concerns.
Establishing good relationships with people interested in your business is indeed one of the most effective steps you can do to succeed. Make your presence felt regularly, connect with your followers and you’ll surely be appreciated. Follow the tips above to win your customer’s loyalty and trust!